The most important factor in improving health and fitness is consistency. Training regularly and turning up for each session is just as important as the quality of each session. Your appointment is valuable to both of us. As a result, please respect this and give me 24 hours notice to any appointment changes.
If an appointment is changed or cancelled within 24 hours (or missed) then a full session rate will be charged. This does not apply only to the following situations:

Serious Illness or serious medical emergency

Accidents

Serious Accident or illness of a client’s family, relatives, close friends

Circumstances out of your control. Pretty much any good reason except you being lazy :)

At Studio Pump we are not big on having rules while you workout but there is a few that we like you to observe:

Must enjoy your workout

Must enjoy your workout

must enjoy you workout

Wear what ever workout gear you want. As long and you are comfortable

Please do not drop any weights (specially on your feet or my feet for that matter :)

Please put all bags and clothes in the lockers provided

No smoking anywhere in the gym (you should be smoking anyway)

Studio Pump needs a wide range of "personal information" in order to carry out its business. "Personal information" is essentially information from which you can be identified. This Privacy Policy explains Studio Pump's approach to the handling of personal information, and how we comply with our privacy obligations.
Studio Pump is bound by the National Privacy Principles contained in the Privacy Act 1988. If you provide us with information about your health, we also strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.

What personal information does Studio Pump collect and why?
Studio Pump collects personal information from its members and from membership applicants, contractors, employees, and people we do business with. Studio Pump needs personal information:

To provide its members with personalised fitness services (including assessments of physical fitness, health status and goals)

To conduct our business (i.e. to administer accounts, charge fees and to communicate with our members and business contacts)

To illustrate, the personal information we collect about our members includes:

Identification information

including each member's name, address, contact details (including telephone numbers and email address), date of birth and driver's licence number

Health information

including information provided on the pre-exercise questionnaire (that members complete upon becoming a member of Studio Pump) and information we collect in the course of memberships. Health information is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need

Financial information

including bank account details and credit card details, as well as information about payment or non-payment of membership fees
We need this personal information to provide health and fitness services and it is collected from application forms and when members communicate with us through our website. We also collect:

Business contact information

from and about our suppliers and other people we do business with (i.e. our landlords). This information is needed so that we can manage our business

"Next of Kin"

information which we collect from our members for use in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose

How does Studio Pump use personal information?
We use personal information to provide fitness and health services, to manage and administer memberships and to operate our business. For example, if you are a member, will use your personal information to process your membership application, charge you membership fees and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have.
Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters and other marketing material. For instance, Studio Pump may mail its members information about its own promotions. If you don't want us to do this, please advise us in writing

Does Studio Pump share my personal information with anyone else?
Studio Pump will disclose your personal information when working with certain contractors for example we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations, meaning that they are authorised only to use personal information in order to provide the services or to perform the functions required by us. We will also disclose personal information if we are under a legal requirement to do so (i.e. under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency. Otherwise, we will only disclose personal information with the consent of the relevant individuals.

How can I access my Personal Information?
Privacy laws give you rights to seek access to the personal information we hold about you. You can seek access by requesting it formally in writing. Your personal information will be provided to you within insert time frame of your request, although we may need more time if your request is complicated.
We try to ensure that all the personal information that we hold about you is accurate, complete and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you please put the changes in writing.

Is my Personal Information kept secure?
Studio Pump takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorised access, modification or disclosure. Your personal information is treated like confidential information.

Anonymity
Studio Pump only offers its health and fitness services to members, and it is not possible to become a member of Studio Pump without providing us with the personal information that is requested in our application form and in our pre-exercise questionnaire.

Website/online privacy
As we also collect personal information through our website, this Privacy Policy also outlines our approach to online privacy issues. In that context, it is to be read as forming part of the terms of use for our website. Studio Pump will handle personal information collected online consistently with the way that it handles personal information collected offline. Other matters specific to handling of personal information online are set out below:

Cookies

When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g. by sending us emails through our website). However, we may collect certain data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies" which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally

Email/ SMS marketing
We will not email or SMS you marketing material unless you have consented to this. This is a requirement of the Spam Act 2003

Site security policy

Our website uses up-to-date technology to maximise the security of your personal information

 

Contact details and other information
If you have any queries or concerns about privacy or this Privacy Policy, you can either provide a written request or complaint:
by mail: 8/148 Arthurton Road Northcote
by telephone: 0466 376 364
by email: info@studiopump.com
This Privacy Policy applies to Studio Pump its employees and contractors. Studio Pump may change its Privacy Policy at any time. This Privacy Policy was last updated in 12/11/2011.